Our business is building quality pools and, with all of our experience, we have found that most of our clients have some questions. While we have identified and answered many of the most common questions, we will be happy to answer any questions not addressed here.

How long does it take from the time I sign a contract until construction begins?
How long does it take to get a construction permit?
Who applies for and obtains permits?
How long does construction of the pool take?
Will I see people working on the pool every day?
Do you work on weekends?
What factors can cause the completion of my pool to be delayed?
What type of piping is used for the pool plumbing?
What types of deck surfaces are available?
When is a soil density test required?
Will my project superintendent be in contact with me on a regular basis?
Do you have pools under construction in my area?
What time do your crews start work in the morning?
Do you clean up the debris resulting from construction?
Who is responsible for damage to my neighbor’s property?
Will any of my underground utility lines be affected by construction?
Are there any legal or safety requirements we need to comply with?
How do I maintain my pool after it is completed?
Will I be instructed in the operation of my pool equipment?
How are warranty service issues handled?
If I made a service call, how long does it take before someone comes out?
How long is your warranty period?
Do I need to upgrade my electrical service to handle the pool equipment?
What are setback and easement requirements?
What is the difference between a heat pump and a gas heater?
What are automated pool controls?
What size pool pump is best?
How much and what types of insurance do you have in place?
Are start up chemicals included in the cost of the pool?

How long does it take from the time I sign a contract until construction begins?
The time can vary from three to six weeks. It’s influenced by a variety of factors, including the time needed for you to obtain any required homeowner association approvals, your timely furnishing of surveys and other documents required to prepare plans and submit permit applications, the completion of any required soil or density tests and the time necessary for your local building department to actually process the permit application for your pool once it is submitted. Construction cannot commence until we have a construction permit.

How long does it take to get a construction permit?
Once your construction permit application is submitted, it generally takes from three to six weeks to receive a permit, depending upon where you live. The time required to process your permit application by the building department may be more or less than the estimated time due to a variety of factors, many of which are beyond our control.

Who applies for and obtains permits?
The Pool People will apply for and obtain all required construction permits for items included within its scope of contract work. You are responsible for securing permits for items you have chosen to exclude from the scope of our contract work.

How long does construction of the pool take?
The normal construction period for a typical in-ground pool ranges from six to ten weeks from date of excavation.

Will I see people working on the pool every day?
No on-site work is performed and scheduled in phases to coincide with all required off-site activities. Even though you may not see people working at your pool site, work is taking place elsewhere: inspections are being called, materials are being ordered and future work is being scheduled.

Do you work on weekends?
Yes if necessary for scheduling reasons and to maintain job progress.

What factors can cause the completion of my pool to be delayed?
There are a variety of factors that can cause delays in the completion of your pool. Some of the more common reasons are:

  • Inclement weather, including the time necessary for the site to dry out after rain.
  • Our inability to obtain required inspections of the work from your municipal building department in a timely manner.
  • Limitations on site access and hours of work by you, a homeowner’s association or municipality.
  • Unforeseen site conditions encountered upon excavation of your pool, including muck, excessive rock, unstable soil conditions, uncharted underground utilities or plumbing lines.
  • Our inability to obtain equipment or materials due to manufacturing or distribution issues.
  • The inability of other contractors employed by you to complete their portions of the work (such as baby barrier or other safety devices, custom deck, screen enclosure, or electrical service upgrades) in a timely manner and obtain all required inspections.
  • Changes made by you in the scope of work after construction commences. These are changes that require different materials than those originally specified and ordered or that require revisions to the plans and re-approval of the plans by your local building department.

What type of piping is used for the pool plumbing?
We use Schedule 40 PVC piping in accordance with the applicable building codes in your area.

What types of deck surfaces are available?
There are many different types of deck surfaces available, and your selections are limited only by your imagination and budget. Paver decks are popular, or you can choose from a variety of travertine and marble materials. Our showroom contains many different types of deck material available for use around your pool or spa.

When is a soil density test required?
A soil density test is required whenever there is concern about the ability of the underlying soil to properly support the weight of the pool. Generally, these tests are necessary only in coastal areas adjacent to waterways. We will advise you if we believe such a test is required for your property. The test is performed by a professional engineer.

Will my project superintendent be in contact with me on a regular basis? Will I get a phone number to contact him?
Yes your project superintendent will contact you as necessary to discuss job progress. You will be provided with a phone number to contact your project superintendent.

Do you have pools under construction in my area?
Yes we are currently constructing pools for customers at locations in Broward, Palm Beach, Collier and Lee Counties.

What time do your crews start work in the morning?
Crews typically begin work at approximately 7:30 a.m. However, depending on the type of work being performed, crews may arrive at your site at any time during the day.

Do you clean up the debris resulting from construction?
Yes construction debris is typically piled neatly on-site and removed two or three times during the course of construction. Your project superintendent will monitor the site and call for a periodic cleanup.

Who is responsible for damage to my neighbor’s property?
We will assume responsibility for any damage to adjacent property caused by negligent performance of our construction activities.

Will any of my underground utility lines be affected by construction?
Possibly we will notify the underground utility location service of our dig plans several days before the scheduled excavation date. They are responsible for marking the location of underground utility lines.

Are there any legal or safety requirements we need to comply with?
Yes after the pool is complete, you will need to insure that your yard and pool area are adequately safeguarded with a fence or other barrier to prevent access to the pool from the backyard. You will also need approved door and window alarms or a safety barrier to prevent access to the pool from inside your house.

How do I maintain my pool after it is completed?
It is important that you maintain a proper balance of chemicals in the water to protect the pool finish and equipment from potential damage. Your pool will require periodic brushing and vacuuming to maintain its appearance. If you are unfamiliar with pool maintenance requirements, we suggest you consult a qualified pool service company or pool supply center for assistance with the specific maintenance issues and requirements regarding your pool.

Will I be instructed in the operation of my pool equipment?
Yes once the pool is filled with water, our start up technicians will add the proper chemicals, check electrical hook-ups and plumbing, and verify the filters and pumps are working properly. At the conclusion of the start up period (approximately 2 weeks), an appointment will be scheduled to familiarize you with proper care, maintenance and operation of your new pool.

How are warranty service issues handled? 
We have a service manager and service technicians who handle our warranty service requests. As part of the orientation process, you will be provided with contact information for the service department.

If I made a service call, how long does it take before someone comes out? 
Our goal is to address your service issue as soon as possible, but in no event later than the third business day following your initial call. We strive to resolve all service issues in one visit, but depending on the nature of the issue, multiple visits may sometimes be required.

How long is your warranty period? 
The pool shell structure is warranted for life to the original purchaser. All other pool components are warranted for one year. Certain items of equipment have longer warranty periods, which are offered directly by the manufacturers of the products. The warranty provisions are specified in your swimming pool construction agreement. Different warranty terms apply to pools built for residential home builders.

Do I need to upgrade my electrical service to handle the pool equipment?
Possibly most newer homes have sufficient electrical capacity to handle the electrical load of the pool equipment. If your home is older, the electrical service may need upgrading. We will advise you if it appears your service is not adequate to run the pool equipment.

What are setback and easement requirements?
Setback requirements are rules adopted by each municipality and homeowner association that regulate the minimum distance that structures (such as pools, decks or houses) can be from the edge of your property. The setback requirements adopted by the city or county governing construction in your area will be a major factor in determining how your pool or spa is laid out on your property. Easement rights are rights of access across your property, typically for electric, telephone or other utility lines. There are a variety of rules and regulations regarding your ability to build or locate permanent structures in an easement.

What is the difference between a heat pump and a gas heater?
A heat pump runs on electricity. It removes heat from the air and uses it to heat the pool or spa water. A gas heater runs on propane or natural gas. Gas heaters generally provide much more rapid heating of a pool or spa but are more costly to operate than a heat pump.

What are automated pool controls?
These systems allow for the operation and control of your pool, spa, water features, lights and pool heating systems from a control panel inside your home or via a remote control device.

What size pool pump is best?
There is no standard answer to this question. Your pump configuration (number of pumps and size of pumps) will be governed by: (1) the various types of water features installed on your pool and (2) the water flow necessary for them to operate properly.

How much and what types of insurance do you have in place?
We carry workers compensation insurance as required by Florida law and maintain general liability and automobile coverages with aggregate policy limits of $2,000,000.

Are start-up chemicals included in the cost of the pool?
Yes the chemicals needed for the initial start-up are included in the cost of the pool. You must arrange to buy any additional chemicals needed for the ongoing maintenance of your pool after the initial start up period.